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FAQ

We aim to get orders placed before midday (Monday to Friday), dispatched on the same working day, however this is subject to change. All orders should reach you with 24 hours of being dispatched from our warehouse by one of our nominated carriers.

Our Sales Support team will be in touch if there are any changes to your delivery.

We offer competitive shipping prices for all online orders. If your order total is between £0 and £250, the delivery charge is £10.95.
If your order total is between £251 and £500, the delivery charge is £5.95.
And if your order is over £500, delivery is free.

For international deliveries, prices will vary.
For more delivery information, please contact our Sales team.

If you are a new trade customer please fill out this form and email it to sales@supreme.co.uk. One of our Sales team will then be in touch.

If you are already a customer of Supreme and want to open an account online, please click here to enable you account for online sales. One of our team will then be in touch within a few hours with your username and password.

If you are not a trade customer and would like to place an order as a guest, please click here. You will then be able to place an order straight away. Please note minimum order value for guest accounts is £50.

Yes, you can. Once you are logged in to your Trade account, go to the "My Account" secion (in the top right hand corner of your screen) and click "Account Payment". This will show your current account balance. You can then enter the amount your would like to pay in the deignated box. Clicking "Pay by Credit Card" takes you to our secure payment provider SagePay, where you will be instructed to enter your account information.

Please note that your account balance online will not be updated as soon as you make a payment.

If you have any problems or concerns, please contact us on 0161 872 5151.

es, there is. If you go to ‘My Account’ in the top right-hand corner of the screen and then ‘Your Account’. Select ‘Order History’, there you can choose if you would like to view the details of that order or see the invoice.

Please note if your order has more than one invoice (this could be due to a part back-order), then the invoice will not display.

Yes, there is. If you go to ‘My Account’ and select ‘Quick Order’, it will bring up two options. You can either use the ‘Quick Order’ option, where you can type the product codes individually in the search box and then enter the quantities and click ‘Submit’.

Or you can use the ‘CSV Order Upload’ option, where you can upload a CSV file containing a list of the product codes and quantities. To do this click ‘Browse’ under ‘CSV Order Upload’ and choose the CSV file that contains your order. Select ‘Open’ and then once the file has been uploaded click submit. Please note if your CSV file has any headers, please tick the box that says ‘Tick if contains a header row’.

Estimated delivery times can be provided by our sales team.

Please contact us for more information.

If you can see this, it means you do not yet have a set price for the item allocated to your account.

Please call our Sales team for more information.


If you have any queries with regards to our website or an order, that we have not answered below, please don’t hesitate to contact our Sales team on 0161 872 5151. You can also email any enquires to sales@supreme.co.uk.

If you are one of our Brand Essentials customers, please contact us on 0161 786 0113.

Opening Times
Our offices are open from Monday to Friday between 8am and 5:30pm.
Please note our offices close on Bank Holidays.

Keyword Meaning
mAh An abbreviation for milliamp hour and is a unit that measures the energy capacity of a battery.
CBD An abbreviation for the supplement Cannabidiol which we use in our Total CBD range of products.
Lumen A unit that measures the light output of a light bulb.
LED An abbreviation for light-emitting diode.
mg An abbreviation for milligram and is a unit that measures weight. We use this to describe the strength of an e-liquid.
CDU An abbreviation for counter display unit. We supply the majority of our goods in these quantities, which are determined by the supplier.
oHm A unit that measures the resistance of a vaping coil.
VG An abbreviation for Vegetable Glycerin, which is a thick, sweet liquid used in vaping liquids.
PG An abbreviation for Propylene Glycol, which is a much thinner, tasteless liquid then VG used in vaping liquids.
FSDU An abbreviation for floor stand display unit.

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